NOTE ABOUT ALL VAPE AND TOBACCO PRODUCTS - PLEASE READ THE BELOW BEFORE MAKE A PURCHASE. 

All sales of tobacco products are final – No return or exchange. If you received a product that is defective, you should contact the manufacturer directly. Please note that due to the nature of the industry, It's a standard practice vape websites don't offer any guarantee on vape devices. Therefore, return, replacement or exchange not offered.

SHIPPING & REFUND POLICY

1.0: Shipping Options

KetoVape.com offers fixed Standard economy Shipping on all orders for $4.99. If your order total is $100 or above, you are eligible for free Standard economy Shipping. The estimated delivery time for completed and paid transaction within  the USA is between 4 to 6 days. Customers who wish to expedite shipping have the option to choose a priority shipping 2-3 days delivery at an additional charge of $9.99. 

1.1: Shipping Address

It is the customers responsibility to make sure the address information provided is accurate, including city, state and zip code to prevent any error or delays in shipping.  We do not bear any responsibility, exchange or refund for any lost package results from invalid shipping address the customer provided. 

2.0 : Return & Exchange 

All sales of tobacco products are final – No return or exchange.

2.1 : Refunds ( If Applicable) 
All sales of tobacco products are final – No return or exchange or refunds offered, unless we can not fulfil your order. However, once we process and ship your order, it becomes not eligible for refund. 

2.2 Late or missing refunds (if applicable) 
If you haven’t received a refund yet , first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ketovape.com

2.3 Exchanges (if applicable) 
If you received a product that is defective, you should contact the manufacturer directly. Please note that due to the nature of the industry, It's a standard practice vape websites don't offer any guarantee on vape devices. Therefore, return, replacement or exchange not offered.